Home Connections sees 75% tender win rate as a preferred IT provider for Scottish housing associations
Eildon, Queens Cross and Link housing association and Angus council are four of the most recent social landlords to turn to Home Connections for IT upgrade in the past year. The social housing providers are most commonly choosing the organisation’s powerful Choice Based Lettings and Housing Register systems. In some cases, this system upgrade represents move from a paper-based approach to a digital platform offering people more choice over where they want to live.
The paper based approach relies on a lot of staff resource in inputting applications and making necessary referrals. CBL provider, Home Connections helps social landlords to move to away from this approach and in doing so, has so far processed over 230,000 bids and let 12,230 properties across its Scottish customer-base. As concluded in Chartered Institute of Housing’s 2019 study, a CBL system offers increased transparency to applicants. It also means staff can focus more time on allocating and letting properties than dealing with people’s queries about their applications. Furthermore, CBL can help identify areas of low demand and therefore help with strategic decision-making around stock.
“Queens Cross Housing Association and Angus council belong to a group of landlords that are choosing to move from a paper-based approach to a digital platform to cut out the paper trail, improve document management, speed up the referral process, enjoy faster reporting and much more. The housing associations and local authorities We work with housing associations and local authorities to build a bespoke system to meet their unique needs to enjoy a smarter allocations system. Our dedicated project management team works closely with customers from the very beginning and ensures that customers are continually supported’ says Ninesh Muthiah, Home Connections CEO.”
The associations join a group of over 60 satisfied Home Connections customers such as Wheatley Group, Loreburn, Inverclyde council and Riverclyde Homes.
Angus Council went live with their new Choice Based Lettings system November last year. A representative of Angus Council, Lynne Warburton, described the benefits of implementing an integrated housing suite: "It provides more transparency and a more efficient application process, increasing choice for applicants. The online process means that staff no longer have to input all our applications, reducing the time taken to process them. Also, the referral process for housing options and occupational therapy is now automatic, so referrals are picked up at the very early stages of the application process".
Home Connections builds strength in Scotland
We are proud of our longstanding relationships with Scotland-based social housing providers, large, small and everything in between. And we are extremely pleased to have further increased our customer-base in the country during this challenging year, with latest customers to include Angus Council, Elidon Housing Association and Link Housing Association.
The housing associations and local authorities we work with all enjoy a smart allocations system that meets their unique needs. Our dedicated project management team works closely with customers from the very beginning and ensures that customers are continually supported.
Angus Council went live with their new choice-based lettings system in November, moving from a paper- based approach to a digital platform offering people more choice over where they want to live. A representative of Angus Council, Lynne Warburton, described the benefits of implementing an integrated housing suite: "It provides more transparency and a more efficient application process, increasing choice for applicants. The online process means that staff no longer have to input all our applications, reducing the time taken to process them. Also, the referral process for housing options and occupational therapy is now automatic, so referrals are picked up at the very early stages of the application process".
"We were very pleased with Home Connections' performance. The service delivery was good, and the Home Connections team was very accommodating in terms of our changes in delivery dates and requirements, as we were facing impacts from Covid-19. They were very helpful throughout the process", Lynne adds.
Similarly, we have been working in close partnership with Wheatley Group, Scotland’s leading housing provider since 2018. A smart Housing Register, powerful choice-based lettings system and refreshingly user-friendly customer website are just some of the products we provide for Wheatley Group.
Wheatley Group is just one of over 50 satisfied Home Connections customers which include local authorities, registered providers, social enterprises and private sector customers.
If you are interested in advancing your digital transformation, we will be happy to accommodate your specific needs. We use the best fitting technology and partners to ensure you benefit from intelligent products with high return on investment. Get in touch today to find out how we can enhance your services. We are always happy to give a free demonstration of all our products.
Connections Forum England
Hear Westminster's approach to homelessness prevention | Homelessness eligibility criteria changes
Online Event | 25th February 2021 |10:00 - 12:00
This free online event welcomes all social housing professionals who are interested in hearing more about homelessness eligibility criteria post-Brexit and practical ways of improving the approach to homelessness prevention. You'll hear how the Virtual Tours integrated into Choice Based Lettings (CBL) systems help overcome lockdown restrictions and expedite the relocation process. Additional housing options as well as tenancy sustainment through digitalisation will also be discussed.
Attend this FREE event and receive our exclusive whitepaper that provides in-depth reporting and analysis of:
- Why applicants want to move out of their local area
- Common areas of choice
- How does the length of time spent on housing waiting lists affect applicants' decision making
- And much more!
Hear from experts in social housing & homelessness prevention:
Westminster's digital approach to homelessness prevention, Monju Haque, Housing Solutions Team Manager, Westminster Council
Monju will be sharing Westminster’s digital journey to tackling homelessness through HRA software, hope. Monju will discuss how since hope’s implementation in April 2018, the council has processed over 15,200 applications, providing housing advice and homelessness support in a streamlined manner.
Customer journey to social housing via Virtual Tours, Victoria Shaw, Customer Relationship Manager, Homefinder UK & Brenda Fraser, Manager, Homefinder UK
With a wealth of experience in customer service and the social housing sector, Victoria Shaw and Brenda Fraser will review customer journeys from homelessness to permanent social housing through the help of Virtual Tours.
What's more, Brenda will discuss additional housing options and highlight the latest survey results reviewing reasons for homeless applicants wanting to move out-of-area, common areas of choice and more!
Post-Brexit changes to homelessness eligibility criteria, Minos Perdios, Reviews Manager, Housing Reviews Ltd
Specialist in homelessness legislation & the perfect fit to discuss how the UK’s departure from the EU will affect housing officers’ duties. Minos will explain the changes to the homelessness eligibility criteria following Brexit.
Learn how to become champions of digital skills & inclusion, Kathy Valdes, Managing Director, Digital Unite
Digital Unite is a social enterprise that has been passionately helping organisations with digital inclusion and digital skills since 1996. Kathy will be sharing practical ways forward for social landlords to improve digital inclusion and become proud digital champions.
Embracing online learning with EazyLearn, John Manley, Project Support Officer, Home Connections
John will review how has e-learning enabled landlords to support their tenants in learning about private renting, sustaining their tenancies and more. John will be sharing Haringey Council's post-implementation impact of the online training solution - Eazylearn.
This event has now ended.
How have social housing providers adapted to Covid-19?
Since 2010, the number of people sleeping on the streets has increased by 141%. Early into 2020, those working to tackle this ever-accelerating crisis, worried that a catastrophe might be ahead. They foresaw the disaster that could unfold if rough sleepers were not safely housed when COVID-19 hit the UK.
Social housing providers across the country were propelled to invest in new technologies and rapidly change their way of working. They had to protect staff and tenants from the virus, whilst continuing to provide the service they know prevents homelessness.
Adapting to the new “normal”
In June this year, Fiona MacGregor, Chief Executive of the Regulator of Social Housing reflected on the results of her survey. The investigation highlighted how housing associations and local authorities were coping with the coronavirus pandemic. She concluded that:
“We are pleased that housing associations and local authorities are generally able to report continued service delivery in the areas surveyed, including some plans for recovery. Providers and their staff have adapted well to the changing circumstances and we anticipate that the flexible and agile approaches they have taken will continue as restrictions ease further”
For over seven months now, the nation has been operating in an unprecedented, highly challenging climate. Businesses are unable to do the things they always used to. And it has been organisations that place adaptability at their core that have managed to continue strengthening their services.
Software that empowers social landlords and applicants alike
As the challenge that social landlords face is so complex, having intelligent, intuitive and innovative software can make all the difference.
As a passionate, non-profit company, Home Connections has been helping forward-thinking authorities reduce demand, save money and manage customer expectations for two decades. The company’s success lies in its close partnership with the housing providers it serves. With a strong commitment to continuous improvement, Home Connections has never rested on its laurels, always listening to feedback and evolving needs.
Home Connections is now offering a variety of new IT products to help with the pressures of remote working. Those include:
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EazyLearn – an online e-learning tool initially delivered for Haringey Council, that can now be used for a wide variety of scenarios. To see applications of this tool, book onto this free event.
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Virtual Tours - facilitate online viewings of properties and make the process of signing up for tenancies easier
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Voice Assist - Digital Assistants such as Alexa and Siri can now be integrated with our Choice Based Lettings. With this integration, your customers will be able to view, bid for properties and much more
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PRS tracker (hope property manager) - this brand-new hope functionality will help you to keep track of Private Rented Sector placements, landlords and costs across a range of different property types
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E-signatures - Simplify and speed up the process of getting applicants’ tenancies signed and ultimately housed by implementing digital signatures
Tailored digital transformation
Home Connections employs the best fitting technology and partners from around the globe. This ensures its social landlords enjoy fit-for-purpose products with low risk and high return on investment. The result is housing professionals who are better informed, able to communicate more effectively with applicants and freed from needless administrative work. And applicants who better understand their housing options, are kept up-to-date and ultimately empowered to secure the home of their choice.
If you are a housing provider interested in advancing your digital transformation, Home Connections would be happy to work with your specific needs. All Home Connections products are fully customisable and offer rapid deployment and migration from your existing provider. Explore our full suite of housing solutions.
Contact us to discuss how Home Connections can enhance your work. Free demonstrations of all products are always on offer.
Upcoming webinar: EazyLearn - E-learning to improve tenancy sustainment
You're invited to our EazyLearn Webinar
10th December 2020 | 15:00 - 16:00
For Homes for Haringey, as for many other councils and housing providers, ensuring housing applicants have the tools and knowledge needed to sustain their tenancies involved various face-to-face workshops. Looking for a more cost-effective & time-saving solution, Homes for Haringey has partnered with us to deliver a socially distancing way of learning through our e-learning platform, EazyLearn.
Want to see first-hand this online training module trailblazed by Homes for Haringey? Then attend out upcoming EazyLearn webinar on the 10th December (Thursday), from 15:00 to 16:00. At his 1-hour event, you will find out how this tool can be easily configured, how you can monitor progress through a real-time dashboard & more!
“There are incredible benefits in using e-learning. For Housing Needs Officers, it means that they can ensure their customers are ‘tenancy ready’, which is a great selling point for prospective landlords. For our customers, they can feel empowered", says Beverley Faulker, Head of Housing Needs at Homes for Haringey.
This event has now ended.
Haringey case study - Improving tenants' knowledge through e-learning
Homes for Haringey approached us to build an online training module that would help the organisation to reduce time spent by housing officers on face-to-face meetings, while still empowering customers to make informed-based housing choices. Through our new EazyLearn platform, we helped Homes for Haringey achieve their goal to create an innovative e-learning platform that could be easily used by the end-customers.
Beverly Faulkner, Head of Housing Needs at Homes for Haringey told us the reasons behind their vision, experience with the project delivery, benefits of the platform and more! Read this short interview below:
Why did Haringey’s housing department need an E-Learning system?
We were previously offering face-to-face tenancy training workshops which were resource-heavy. They took time to organise, and many of our customers found it difficult to attend due to childcare or work commitments. The need to create a Personalised Housing Plan for each customer also meant that we had to review our capacity to offer face-to-face training to significantly more people, and we considered other ways to deliver this. The majority of our customers will need to consider moving to the private sector to resolve their housing need. We wanted to ensure that they were prepared for this. Therefore, we decided to create e-learning for customers that we could include as an action for them to complete in their Personalised Housing Plan.
What are the benefits of implementing the E-Learning system for the end-users and housing officers?
There are incredible benefits in using e-learning. For Housing Needs Officers, it means that they can ensure their customers are ‘tenancy ready’, which is a great selling point for prospective landlords. For our customers, they can feel assured that they know the pitfalls of the private sector and understand their rights when privately renting. Completing our e-learning course is sometimes the first time a customer has accessed online training. To facilitate that first certificate is a great way to empower them.
We have always been impressed with Home Connections ‘can do’ attitude, efficiency and value for money. They are also great partners to work with on innovative projects
What made you approach Home Connections for a solution?
We have worked with Home Connections on several projects over the years and have always been impressed with their ‘can do’ attitude, efficiency and value for money. Home Connections are also great partners to work with on innovative projects such as this where they were able to realise a vision that we had.
Which aspects of the system are the most helpful for housing officers and why?
The system is easy to use in terms of user experience and the back-office admin. It only takes a couple of minutes to set a new user up and get them enrolled on a course. The Housing Needs Officers have real-time access to a dashboard to monitor progress. They can track when the course gets completed and upload the certificate onto our document retention system. EazyLearn can be set-up to send automatic reminders to customers if they haven’t started or completed the course.
How did you find the process of system delivery?
System delivery was smooth and rapid. We worked closely with a developer from Home Connections who kept us informed at all the key points. We have good communications with our project manager. Overall, Home Connections performance was fab!
With 97% of our customers reporting that the first module will lead to them putting what they have learnt into practice, we feel confident that the investment in this piece of work is worthwhile.
What are your immediate plans for the EazyLearn system and the longer-term ambitions?
Our immediate plan is to roll out the second module, focused on tenancy sustainment. Longer-term, we want to explore using a range of modules for different scenarios, for example, a specific online course for customers moving to social housing. With 97% of our customers reporting that the first module will lead to them putting what they have learnt into practice, we feel confident that the investment in this piece of work is worthwhile.
Ninesh Muthiah, CEO of Home Connections said: “This universal and innovative e-learning solution can be used in such a wide range of scenarios, it might just be a way forward in this ‘new normal’ way of living and working. Many people are finding the lockdown has put extra pressure on tenancies, incomes and relationships. Our e-learning platform can offer free advice, support and a degree of reassurance. Most importantly, it is a resource-free way to share knowledge with a large numbers of applicants, helping obtain realistic expectations about their potential housing outcomes”
Read more about EazyLearn and book a FREE demo today!
Connections Forum 5th Nov: innovative technology for changing housing landscape
Leading digital transformation in housing
Digital transformation has been drastically accelerated by the Covid-19 crisis. But how can we truly embrace this digital shift? How can we harness the power of technology to deliver more intuitive and inclusive services? How can powerful insights be used to improve the relationships between tenants and home seekers?
Home Connections invites you to join this 2-hour FREE webinar and hear from key experts in the housing sector. Take this opportunity to learn more about new technologies and initiatives that can improve access to housing, ease your workload via remote tools and improve customer engagement.
Date & Time: 5th November 2020, 14:00 - 16:00 | Virtual event
*Please note this event is for local authorities and housing providers based in Scotland ONLY*
CONFIRMED SPEAKERS INCLUDE:
Nicola McQuiston, from Wheatley Group - Representing one of the largest housing associations in Scotland, Nicola will show Wheatley Group's interactive and dynamic housing platform. Wheatley provides homes and services to nearly 250,000 people in 17 areas across Scotland. Wheatley uses our feature-rich Choice-Based Lettings software, fully integrated with our powerful Housing Register solution.
Chris Walker, Voicespace - As Behavioural Insights Lead, Chris Walker has been working with social landlords across the UK to create and maintain sustainable tenancies using behavioural science, data insights and technology.
Kirsty Wells, HouseMark Scotland - Kirsty will explore HouseMark's latest Impact Monitoring Report to share insights on how the housing providers in Scotland are coping with Covid-19 challenges and how technology is strategically placed to overcome them.
Ninesh Muthiah, Home Connections - Ninesh will explore how the national mobility platform, Homefinder UK, can improve access to adapted properties for wheelchair users. This initiative aims to improve the lives of individuals and families living with disability across the UK while preventing homelessness.
See Wheatley Group's dynamic housing platform first hand!
Wheatley Group's MyHousing platform introduces sophisticated features such as customer single sign-on, Housing Options Personal Plans with 230 different possible outcomes, a budget calculator for applicants, single sign-on for housing officers, status workflow to monitor applicant's rent arrears, interactive help and much more! Attend our webinar for a first-hand look.
Looking for a powerful housing suite that will simplify the workload of your housing staff? Contact us to learn how Home Connections can help you transform your housing platform by implementing innovative solutions such as Virtual Tours, integration with Voice Assistant devices (Voice Assist) and an interactive e-learning platform, EazyLearn.
Is there hope 2 years after the implementation of the Homelessness Reduction Act?
The Homelessness Reduction Act (HRA) 2017 came into effect on 3rd April 2018. Its vision: to transform the way Local Housing Authority (LHA) services are provided to homeless people. It was considered by many to be the biggest change in homelessness legislation since 1977. It not only imposed a duty to prevent and relieve homelessness and other provisions, but also brought potential for cultural and systemic change.
Ian Swift at London Borough of Southwark remarked, “No longer are we asking people to jump through 5 hoops before we can help them... The local authority now has to look for a solution, rather than for a point at which to say no”.
Two years into the implementation of HRA and Crisis, a UK national charity for homeless people, released a report on 10th March 2020, reviewing the act’s effectiveness. They based their findings on 984 surveys and 89 in-depth interviews across 6 local authority areas. On the positive side, the report highlighted that the act expanded access to homelessness assistance and that improved user experience when first approaching Housing Options for assistance. However, the lack of affordable housing in both social and PRS means that local authorities are increasingly constrained in the realistic outcomes that they can achieve, reducing the effectiveness of the HRA.
The problems that councils have had in complying with HRA was explored in a highly insightful report by the Ombudsman. This research, conducted before COVID-19, was based on their first 50 detailed investigations into complaints about the operation of HRA.
The report highlights the areas that service-users have had negative experiences in, including delays in finding suitable accommodation and poor communication issues. It also mentioned poor practice by some councils, who have simply failed to follow set procedures, especially regarding Personal Housing Plans (PHPs).
In response, the Local Government Association (LGA) stressed how councils have been hampered by a lack of funding. A survey from 2019 found that more than two-thirds of councils in England believed they did not have sufficient funding to fulfil the legislation requirements.
The solutions
It is evident that HRA’s laudable aims to reduce homelessness will be undermined if councils are underfunded and overwhelmed by the extra workload from assessments, administration, reviews, appeals and reporting.
This is why, for over two years, Home Connections has been working tirelessly with local authorities around the UK to ensure our HRA software, hope, is as intelligent as possible. It replaces convoluted processes with a highly specialised, integrated system that is refreshingly intuitive.
Karen McGreal from Arun District Council said: “The implementation of hope was smooth and effective and brought the team some significant benefits, in particular the ease and speed at which PHP’s can be produced”.
“The Housing Options Team like the case notes and documents being captured in one place for ease of reference. The team dashboard is an efficient tool in providing the Team Leaders with an instant overview of the casework across the team. We know we are able to rely on the software to deliver the data for these returns and that offers a vastly improved efficiency for us”, she adds.
We are also extremely proud to be the only software provider that offers the integration between software and service: hope can be integrated to Homefinder UK, the only national mobility scheme to offer a dedicated and unique case management service that helps applicants throughout the bureaucratic social housing process to obtain a new home. Homefinder UK has helped nearly 700 households to find permanent social housing and was recently shortlisted for the UK Housing Awards 2020 in the “Innovation of the Year – Tenant services” category.
Contact us today for a FREE demo: office@home-connections.co.uk
BAME staff in leadership roles
According to the 2019 housing diversity survey, our sector is making progress to increase diversity, with more BAME representation than in previous years. However, there is a long way to go, especially if we consider the BAME underrepresentation on the local government sphere.
We are proud to be one of those organisations that invested in a more diverse workforce: over 50% of our current staff is from BAME background, with over 70% in senior level and leadership roles. Here are some of the benefits of promoting and recognising the talent of BAME staff: variety of different perspectives that lead to better decision making, faster problem-solving, higher employee engagement and reduced employee turnover, increased creativity and higher innovation.
How many of your staff are from BAME background? How does your organisation nurture and recognise their talents? Here is how you can identify and address the barriers to promote BAME employee career progression to the top.
Escaping economic abuse during COVID-19 lockdown – the story of an abused former NHS nurse
The current coronavirus lockdown in England has led to concerns that pressure cooker conditions in domestic households can lead to heightened abuse for victims of domestic abuse.
A social housing mobility scheme which has which has found new homes for over 50 domestic abuse survivors in the last year alone highlights this example from its growing caseload.
“Recently we were approached by a retired NHS nurse who had been suffering financial exploitation from her family. Circumstances had led her to sell her property to avoid repossession and thereafter under great duress her family had ‘borrowed’ money from her, leaving her with very little and no home to live in. Of course, the family members had no intention of paying back the so called ‘loan’ and avoided every attempt by her to recoup her own money. They avoided her at all cost”, explains Brenda Fraser, Homefinder UK’s service manager. This is one example of the many methods of financial abuse experienced by survivors and is well documented by agencies such as ‘Surviving Economic Abuse’.
“She stayed where she could, paid for hotels, B&B’s and slept in her car for 2 years” and by the time she approached Homefinder UK, she had sold her car to pay off other debts and was sleeping on a family member’s balcony. “In order to stay a little longer, she had to give them a precious piece of jewellery”, Brenda continues.
Despite the fact that all social housing lettings have been put on hold during the current COVID-19 pandemic, Homefinder UK reached out to their partner housing associations across the country and was able to secure a home in the England, not too far from her grandchildren. Sanctuary Housing Association identified a property and helped to urgently facilitate the move just 7 days after the initial call for help.
“I have been in the property for two days, but my life and my mental health has already dramatically improved. It seems that once Homefinder UK knows about your situation, they activate a plan and apply it vigorously to ensure they find you a home as soon as possible”, says the survivor, a former neonatal nurse with 30 years’ experience.
Unfortunately, the property was let out completely empty and the current lockdown restrictions mean that the local authority is unable to tap into the Emergency Support Scheme. However, the housing mobility scheme is now in the process of applying for funding to assist this retired nurse with general living expenses, food parcels, white goods and some basic furniture.
This case highlights the urgent need to unblock restrictions to new housing opportunities for highly vulnerable cases such as those experiencing homelessness or violence due to domestic abuse – whilst not compromising the COVID-19 physical contact and distance guidelines.
Ninesh Muthiah, CEO of Home Connections & Homefinder UK added: “We are committed to overcoming all hurdles and going the extra mile to continue to help all vulnerable applicants experiencing or at threat of domestic abuse or homelessness. We all need to comply with the COVID-19 lockdown guidelines, however there are still ways to work together with social landlords to identify homes for those in need. We feel that a level of emergency activity can still be achieved via the use of virtual tours, e-signups for tenancy agreements and so on to avoid physical contact and still help our clients.”