Transform how you manage your housing applications through our sophisticated central person/household system. Based on a customer self-service model, the system will improve your service delivery through 24/7 availability and a user-friendly online registration form with built-in eligibility engine.
You can reduce your paper trail and automate tasks to save you time and resources. To enhance your housing suite, our Housing Register can be fully integrated with our Choice-Based lettings (CBL) system and the Homelessness Reduction Act software, hope.
Rich and easily extracted data at your fingertips
Thanks to a single database of applicants, you can have a full online overview of applications, broken down into different categories. It also includes features such as Change of Circumstances or incoming applications. Other benefits include:
- A fully configurable Report Builder tool for in-depth insights and option to export reports to PDF or Excel
- Ability to add documents such as Proof of ID, Proof of Savings, Tenancy Agreements and much more
Intelligent real-time eligibility calculator
Reduce non-eligible applications through the Housing Register’s real-time eligibility engine. This intelligent built-in engine will review your policy in real-time as the user progresses through the registration form. Going beyond assessing band and bedroom needs, the system can also calculate eligibility according to medical needs, local connection priority, under occupation/overcrowding and more.
Configurable set-up and workflows
Our workflows are highly configurable and flexible. We help setup a basic system workflow at the beginning and provide training on the configurable areas.
Changes in your business’ processes can be easily accommodated without requiring amendments at extra costs. Here are some examples of how the system can be configured:
Create application statuses – as many as required, including assigning Choice Based Lettings status
Map status to application type
Re-order statuses as required
Manage status changes
Setup status actions
Set status permissions – on both the user group level and on a status level
Ensure your data is safe and secure
Our system is guaranteed to safeguard your data using single household IDs, high security, built-in validation and rigorous data checking. Your housing staff/case workers are able to select whether an applicant can or cannot view documentation uploaded. They can also assign applications to other staff members, with restrictions on who can do this.