In light of the uncertainty we all face in our daily lives with the outbreak of COVID-19 (Coronavirus), Home Connections have taken several steps to ensure business continuity and preparedness for all scenarios.

Our systems and suppliers are functioning without disruption and our top priority is to maintain services without interruptions. However, we will continue to monitor ongoing and new risks and mitigate as necessary. Please see below the steps we have taken so far: 

1. All of our staff are working remotely and compliant with social distancing protocols 

2. Our Helpdesk support continues to run as per usual & a risk mitigation plan with our development teams is in place to ensure business continuity of services

3. Our Homefinder UK service continues to function in partnership with authorities across the country to rehouse homeless households across the country. The same applies to our Revive division, dedicated to offer relocation options for domestic abuse survivors

4. Our systems offers a variety of online tools to ensure customers remain in contact with home seekers during the period when face-to-face meetings must be avoided. These include instant chat messaging through our Housing Register and HOPE systems and mobile apps. 

5. We are looking to offer virtual tours through our CBL system that can be used for viewings and are developing an option for virtual viewings and e-signatures for tenancy sign-ups.

6. We have introduced recently introduced a Housing E-Learning platform. With this tool, we can deliver training courses for staff remotely or offer training in tenancy management or any other aspect for your housing customers. We can quickly create a dedicated training and advice package for any element of your business so that staff can self-serve and find the answers they need whenever they wish. Contact us on office@home-connections.co.uk for more information.

7. We will be holding our Account meetings, User Groups and any external meeting via video conferencing tools.

As part of our contingency and risk mitigation plan, the effectiveness of each of the steps above will be reviewed on a regularly basis and according to official advice regarding COVID-19, which can be found here.