HOPE – HRA software

Innovation in homelessness case management

hope is an IT solution, built to help you stay compliant with the Homelessness Reduction Act (HRA)We partnered with Housing Reviews to design a software that is up-to-date with the latest legislation changes and requirements to continue supporting your housing staff in working out whether a person is eligible for assistance.



hope dashboard displayed on multiple devices

A software to guide you through the legislation

Designed with the user in mind, hope simplifies and reduces the workload of your housing officers, guiding them through the homeless application process from the start of the assessment stage, right up until secure accommodation has been established. 

hope is a smart system, flexible and easy to configure. Its auto-population functionality saves your housing officers time and helps them to fill in mandatory fields for H-CLIC quarterly reports. As the user progresses through a homeless case, the system will check, in real time, if each stage is HRA compliant, guiding them through each legislation aspect.


Key features


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  • Ability to transfer legacy data and to integrate with third party applications

  • Triage to advice, prevention & relief

  • Instant access to immediately available social housing nationwide via Homefinder UK

  • Advice agency referrals and access


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  • Automated H-CLIC compliance checks and reporting to DELTA

  • Intuitive dashboard with due actions, appointments calendar and cases overview

  • Configurability of all aspects of the system


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  • Personal Housing Plan (PHP) and additional letter templates

  • 56 days indicator to help with compliance

  • Single unified applicant record

  • Real-time interactions

  • Effective workload management 

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The Homelessness Reduction Act

hope was introduced as a response to England’s Homelessness Reduction Act (HRA), in effect since April 2018. The new legislation represented a complex and fundamental change to homelessness management.

In order to comply with the new legislation, housing providers need to make assessments and provide useful assistance to anyone threatened with becoming homeless or those who are already homeless. This also includes the provision of a Personalised Housing Plan (PHP). 

For the past two years, we have collaborated and partnered with local authorities in England to overcome all the challenges brought by the Homelessness Reduction Act and make hope a robust homelessness case management software that truly responds to needs of local authorities.




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Going beyond the HRA

By being fully configurable, hope can be repurposed to support you in assessing and recording homeless cases, providing advice as well as automated output of statistical returns (such as HL1, 3 and PREVENT1). Uniquely, hope can also be integrated with Home Connections national mobility scheme, Homefinder UK, to manage your homelessness prevention cases and provide direct, nationwide move-on housing options.






“The implementation of hope was smooth and effective and brought the team some significant benefits, in particular the ease and speed at which PHPs can be produced”

Karen McGreal from Arun District Council




Available add-ons



Integration with Housing Reviews Ltd (Minos) Lettersicon showing housing review letter

  • Over 60 system-integrated letter templates, regularly updated, compliant with all aspects of legislation.
  • Housing Reviews Ltd is the leading independent reviews service for carrying out homeless and allocations reviews.
  • Offering practical training and conferences on homelessness, as well as audits of Housing Options Services.
  • Self-service homelessness prevention toolkit - self-identification, automatically generated homeless prevention actions and follow up advice
    without the need for back office interaction.

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Example Not Homeless template

Housing Reviews' 'not homeless' template

Download PDF


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Example Eligibility template

Housing Reviews' 'not eligible' template for those EEA citizens who are not in the post transition cohort or grace period cohort

Download PDF


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Example First Local
Connection template

Housing Reviews' first local connect
'conditions are met' template

Download PDF




The hope Smartphone Apphope app icon

  • Multi-partner platform compatible with Android, Iphone and Tablet devices.
  • Includes all the same features as the applicant portal on the webform.
  • Applicants can manage their PHPs, add documents, send and receive messages, view & acknowledge emails & letters and view appointments.
  • Applicants can also register and review their PHPs 'on the go'.
  • Regular updates rolled out to all partners that have purchased the app.



MyMessages and Dashboard alertsmessage with tick icon

  • Instant messaging service with the ability to mark messages as acknowledged and clear them from the dashboard or application.
  • Applicants and assigned officer can receive alerts for appointments.
  • Appointments can be integrated with Outlook.
  • Assigned officer can see unread message count on applications.



Rent Accounts Modulemoney bag icon

  • Record all placements, rent charges and payments details in one place
  • Interactive dashboard with overview of upcoming tasks, rent arrears and more
  • Add tasks, alerts and information regarding upcoming inspections, including certificates
  • Full overview of rent accounts through integration with benefits payment interfaces and external providers



Rough Sleeper Modulehomeless person icon

  • Improve your data collection, management and reporting on homelessness
  • Record in-depth data on your rough sleeping cases through new back-office questions
  • Built-in report builder tool available so you can extract the data quickly and in real-time 
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