Choice Based Lettings (CBL)

The way it should be – at the price it should be

Built with the end user in mind, our Choice Based Lettings software offers the power of choice, transparency and control for housing applicants. With over 100 modules available, our CBL is the most feature-rich software on the market, to truly meet your needs. Since the first bid placed in 2001, over 30 million bids have been processed through our Choice Based Lettings!



check symbol 1Multi-tenure advertising – social, shared ownership, affordable rent & PRS

check symbol 2Extensive search and mapping facilities

check symbol 3Landlord control over bidding – to limit excessive and wasteful bidding

check symbol 4Greater control of system set-up and workflow processes

check symbol 5Four channels for delivery: Web, Smartphone App, Autobid, Proxybid

check symbol 6Automated & instant communications to customers – a ‘just in time’ service

check symbol 7Built-in housing options technology

check symbol 8Customer portal with responsive design built with cutting-edge technology



close-up of someone touching ipad screen


Highly bespoke to fulfill your needs

Trusted by local authorities and housing associations nationwide, our Choice-Based Lettings software incorporates ideas and requests from our user community to become a powerful suite. Through our range of modules and add-ons, we can deliver a high spec functionality software. Our project managers will sit down with you to understand your requirements and workflows. This means you do not need to compromise on your requirements: we will work together with you to create a bespoke system that truly matches your demands.

laptop showing CBL main dashboard

Intelligent automation to make allocations easier

Our intelligent autobid module goes beyond triggering notifications. This module automatically places bids on behalf of the applicant based on criteria previously set up. This ensures that vulnerable clients or those who require help to bid never miss a bidding cycle! You can also configure automated communications & alerts through our communications module.


close-up of printed report papers


Intuitive property dashboard

The property dashboard provides housing staff a snapshot summary of all properties in the system and their current status. Automated processes guarantee that the overview is updated in real-time, helping you pin-point the property journey at any point in time, with just one click.

different tech symbols against dark background


In-depth reporting and full audit options

Our Choice-Based Lettings software can help you audit every action completed in the system, broken down into a range of reports that can be filtered & exported. From all the activities such as the advanced communications module, property data upload, to viewing all housing offers made! You can also create customisable reports across all areas of the system to extract rich information about allocations and bidding.

Available integrations



Integration for a powerful housing suiteicon showing systems syncing data

  • Our CBL can be fully integrated with our Housing Register software (Unity), and hope, the Homelessness Case Management software
  • Changes made to one system are populated across all modules as relevant
  • Data is synchronised in real-time
  • Integrations with other external services are also available



One step ahead: innovation at its corevoice assistant device icon

  • Integrate CBL with voice assistant devices such as Siri, Alexa and Google Assistant to help customers carry out their property search via speech 
  • Through our Virtual Tours module, you can upload videos to your adverts and provide a contact-free property viewing that can be accessed from anywhere, anytime 
  • The digital signatures add-on can help you speed the process for tenancy sign-up



The CBL Smartphone App - the first of its typemobile app icon

  • Applicants can access available properties on the move and never miss another bid cycle
  • Easy to browse to find a new home - search by advert number, bedroom, chosen area, building type, floor level accessibility and more
  • View properties on a map
  • Intuitive and user-friendly interface means more engagement with your customers


home connections footer