Working for Us

Home Connections Ltd provides services and products that enable design, planning, regeneration, sale and lettings for local authorities, registered housing providers, private developers and landlords. We are London’s leading provider of Choice Based Lettings (CBL) services for social housing organisations and their customers. Our services are presented across a number of channels including web, SMS texting, Digital TV and virtual tours.

Constantly developing innovative solutions with our partners we are a social enterprise with a strong culture of innovation and continuous improvement. We have been providing results-driven solutions to companies and organisations since 2000. We work tirelessly to continually improve services that help our clients to achieve more

Joining Home Connections promises an exciting, rewarding and fulfilling experience.  As the Company continues to expand, we regularly have vacancies for staff at all levels who will help to enhance the Company and the products and services we offer. In return for your commitment Home Connections offers a friendly, flexible working environment as 

Current Opening

Project Support Officer - Technical Assistant (12-month contract), London

Salary: £18,000 per annum plus corporate PRP bonus (performance and retention)

Home Connections is a boutique software services provider that delivers bespoke solutions to the Social Housing sector (which covers Local Authority Housing and Housing Associations). Home Connections is a non-profit distributing company owned by several local authorities. 

This role involves supporting project managers through destructive testing of newly released software and similarly in testing fixes to bugs. The role will also involve assisting the Helpdesk in investigating support tickets and understanding the issue and transferring to technicians where technical expertise is required to fix the issue. You will learn to create forms in form builder, how to do admin and other organisational tasks. There are significant progression opportunities within this fast-growing company into other project and project management roles.

This is a great opportunity for an administrator working in social housing or a new starter looking to develop their career OR for a driven professional with significant front-line experience in social housing looking to further enhance their career with a successful and innovative social enterprise. Through this role with Home Connections you will gain substantial knowledge, experience and training opportunities in one or several of the following areas:

  1. Project Management

  2. Product Development

  3. Software Development and AGILE development processes

  4. Testing

  5. Helpdesk support and management

Knowledge & Qualifications: 

Essential

  • Experience of working with web-based software applications

  • Good understanding of ICT, the Internet and web-based technologies that deliver services directly to the client.

  • A logical approach to investigating problems presented by users to the helpdesk by seeking to replicate, test, eliminate and diagnose the cause of problems in a multi-layered, integrated suite of software applications. 

  • Willingness and ability to learn new processes and systems through practical demonstration and application, attending training courses and reading/studying relevant subjects

  • Excellent communication and presentation skills, for example, to discuss and understand issues faced by housing staff and to explain and communicate these business issues to technicians. 

  • An ability to speak clearly to customers, suppliers and colleagues with high-quality English language writing skills in order to write clear emails and reports. 

  • Ability to clearly translate technical issues into plain English where required.  

  • A meticulous attention to detail and obsession with obtaining the highest level of quality in software releases, testing and bug fixes.

  • Competent in using all MS Office applications, particularly MS Word, Project and Excel.  

  • Ability to establish excellent working relationships with customers, suppliers and colleagues and to seek and offer help where required.

  • Commitment to Home Connection’s equal opportunities policies relating to service delivery and employment.  

  • Understanding of Health and Safety issues.

  • A proven ability to organise and prioritise tasks in a large and complex workload. 

Desirable

  • Educated to a diploma or degree level in an ICT-related course or a qualification in ITIL

  • Experience and knowledge of the social housing business environment – for instance in any of the following: allocations, homelessness, housing options/advice or housing management areas. 

  • Experience of working on testing and identifying faults in new software releases.

  • Ability to support projects and project management delivery staff through intensive and destructive testing of Knowledge or experience of working with different data files and formats (XML, CSV etc) and experience of working with XML data transfer routines and diagnosis of data transfer faults.

 

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