Working for Us

Home Connections Ltd provides services and products that enable design, planning, regeneration, sale and lettings for local authorities, registered housing providers, private developers and landlords. We are London’s leading provider of Choice Based Lettings (CBL) services for social housing organisations and their customers. Our services are presented across a number of channels including web, SMS texting, Digital TV and virtual tours.

Constantly developing innovative solutions with our partners we are a social enterprise with a strong culture of innovation and continuous improvement. We have been providing results-driven solutions to companies and organisations since 2000. We work tirelessly to continually improve services that help our clients to achieve more

Joining Home Connections promises an exciting, rewarding and fulfilling experience. As the Company continues to expand, we regularly have vacancies for staff at all levels who will help to enhance the Company and the products and services we offer. In return for your commitment, Home Connections offers a friendly and flexible working environment.

Current Opening

     Customer Relationship Manager (UK based – in London)

Salary: £30,000 to £40,000 per annum plus OTE (negotiable depending on base salary and type of sale)

Term: Initial 1-year contract with possibility of extension

Reporting to: CEO 

Core hours: 9.00am - 5.30pm; Mon – Fri

Other benefits:

  • Paid travel expenses and accommodation to client sites.

  • Flexible working hours and arrangements as required and agreed with line manager.

  • Training as required

  • Pension available via NEST

Home Connections is a boutique software services provider that delivers bespoke solutions to the Social Housing sector (which covers Local Authority Housing and Housing Associations). Home Connections is a non-profit distributing company owned by several local authorities. 

Homefinder UK is Home Connections’ national housing mobility scheme. Home Connections products relate primarily to social housing software and also to social housing property services (property advertising and lettings). 

Home Connections is looking for an energetic, focused and enthusiastic professional with knowledge of the social housing sector to act as an account manager to our key accounts and to deliver customer satisfaction. This role will provide opportunities to sell and promote all products and initiatives developed by Home Connections Ltd and the Homefinder UK project.

This role will also be engaged in supporting and writing tenders.

This is a great opportunity for a self-motivated individual prepared to work in a fast-paced team environment, looking to further their career within a successful and innovative social enterprise. 

The candidate will be a very strong team player and possess a willingness to learn and assist. The candidate will be ambitious both in terms of personal development and growth of the company. As a Customer Relationship Manager you will be responsible for interacting with our customer base across the UK and Ireland.
 

The Role 

Building on our renowned reputation and a large portfolio of regular spending client accounts, you will be tasked with customer satisfaction via the account management activity and in the process assist in generating new business for Home Connections.

The duties

  • Ongoing and proactive account management to follow up on issues, support tickets to ensure customer satisfaction

  • Helping generate new business through account management and proactive techniques

  • Meeting new and existing clients to understand their needs and build relationships

  • Producing comprehensive bids and tenders of multiple documents relating to several hundreds of questions

  • Cross-selling and upselling services

  • Assisting in handling and converting incoming client enquiries

 

What we are looking for

  • Knowledge and/or experience of housing needs software specifically choice based lettings, housing registers, homelessness reduction act case management systems, mutual exchanges, with either:

  • Proven experience in a pre-sales, bid coordination, account management, customer success, customer relations or business development capacity; 

-OR-

  • Experience within a position of responsibility within Social Housing with a predilection for relationship building, problem solving and documentation.

  • Tenacity and drive

  • Excellent communication skills

  • Positive and professional approach to customer satisfaction, relationship building and account management

 

What this role can offer you

  • A highly competitive basic salary topped up with performance related pay

  • Long term career progression should the role be extended

  • A flexible working role

  • Personal autonomy to perform the role how you need to

 

Basic Objectives of the Post & Key Responsibilities

This is a specialist Customer Relationship post with significant input into marketing, inside sales and tender submissions and covers the following key areas. The balance and priorities of workload will change over time in review with your line manager.

Working across all our services, including the Homelessness Reduction Act software, choice-based lettings portals, online forms, housing registers, property lettings portals and the Homefinder UK project, your duties will include some of the following:

  1. Customer relationship activities including account management which will help generate new business through proactive techniques

  2. Handling and converting incoming client enquiries to maximise customer satisfaction

  3. Assist customers in achieving their goals where we are involved as a stakeholder

  4. Follow up and close enquiries from sales qualified and marketing qualified leads. 

  5. Engaging with new and existing clients to understand their needs and build relationships

  6. Involvement in the tender process by writing or providing support for writing tenders and proposals for invitation to tender and pre-qualification questionnaires. Producing comprehensive bids and tenders which can comprise multiple documents relating to several hundreds of questions.

  7. Cross-selling and upselling other software products and services

  8. Undertaking market research, researching potential new markets and competitor activity

  9. Assist in the maintenance and development of the sales pipeline, follow up on existing leads and help the team to produce new ones

  10. Delivering technical demonstrations/pitches and helping to produce proposals and presentations 

 

To be considered for this position, you have technical knowledge of housing needs IT systems, background and good understanding of websites. Previous experience working in the social housing sector sales and marketing would be a distinct advantage. You must possess excellent communication skills, the ability to manage your time effectively, be exceptionally well organised and possess a genuine desire to succeed.  

For full job specs, and to apply for this position, email victoria.lockwood@home-connections.co.uk

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