Working for Us

Home Connections Ltd provides services and products that enable design, planning, regeneration, sale and lettings for local authorities, registered housing providers, private developers and landlords. We are London’s leading provider of Choice Based Lettings (CBL) services for social housing organisations and their customers. Our services are presented across a number of channels including web, SMS texting, Digital TV and virtual tours.

Constantly developing innovative solutions with our partners we are a social enterprise with a strong culture of innovation and continuous improvement. We have been providing results-driven solutions to companies and organisations since 2000. We work tirelessly to continually improve services that help our clients to achieve more

Joining Home Connections promises an exciting, rewarding and fulfilling experience. As the Company continues to expand, we regularly have vacancies for staff at all levels who will help to enhance the Company and the products and services we offer. In return for your commitment, Home Connections offers a friendly, flexible working environment as 

Current Opening

Software Applications Helpdesk Manager

Salary: £26-£32k P/A (salary dependent on experience) plus PRP bonus (Performance and Retention)

Duration / Working Hours: 1 year contract, with possibility of extension | 37.5 hours/week

Home Connections operates web-based housing software (SaaS) services for local authorities and housing associations. These include an online estate agency service (referred to as choice based lettings), online e-forms and housing registers and homelessness case management systems

Home Connections is looking for a skilled professional to proactive manage a team of first and second line staff, investigate Helpdesk tickets and respond calls in line with the published service level agreement (SLA).

Key tasks and responsibilities: 

  • To manage of Helpdesk staff or QA (testers) staff

  • To manage of development teams in the problem management and resolution process 

  • To deliver to service level agreements

  • To liaise with customers and account management

  • To update customers via email alerts and incident reports

  • To achieve Key Performance Indicators and produce Helpdesk stats on a monthly or quarterly basis

Knowledge / Qualifications: 

  • Good understanding of ICT, the Internet and web-based technologies that deliver services direct to the client (ESSENTIAL)

  • Understanding of web development languages (i.e. Java SQL, php), operating systems, content management systems and internet browsers (DESIRABLE) 

  • Educated to diploma or degree level in ICT-related course (DESIRABLE)

  • Qualified in ITIL (DESIRABLE)

Experience: 

  • Experience of staff and supplier management with a process driven approach

  • Experience of staff and supplier management with a process driven approach

  • Experience of delivering to high customer satisfaction levels

  • Experience of handling Helpdesk queries, ticket logging, problem analysis, ‘triage’ enquiries to relevant technical specialists for fault resolution (ESSENTIAL)

  • Experience of supporting projects and of project management. 

  • Experience of working with web systems architecture i.e. different types of server/services; and client/server architecture (DESIRABLE)

  • Experience or knowledge of working with a variety of data structures, data formats (XML, CSV etc), experience of working with XML data transfer routines and diagnosis of data transfer faults. (ESSENTIAL)

  • Knowledge and experience of setting up and fixing faults with FTP, sFTP, vsFTP and similar services (ESSENTIAL)

  • Experience or proven ability to manage 3rd line support (development teams) to complete development or bug fixing activity to quality, time and budget. (ESSENTIAL)

Skills & Abilities:  

  • Excellent communication and presentation skills, e.g. ability to speak clearly to customers, suppliers and colleagues; high quality English language writing skills in order to write clear emails and reports; ability to clearly articulate technical issues in all your communications. (ESSENTIAL)

  • A logical approach to diagnosing root cause of problems in a multi-layered, integrated 5-channel (Web, Digitv, SMS, Automated Phone, Smartphone App) system (ESSENTIAL)

  • Willingness and ability to learn new processes and systems through practical demonstration and application, attending training courses and reading/studying relevant subjects (ESSENTIAL)

  • Competent in using all MS Office applications, particularly MS Word, Project and Excel.  (ESSENTIAL)

  • Ability to carry out in depth testing of bug fixes and new software releases. (ESSENTIAL)

  • Ability to establish excellent working relationships with customers, suppliers and colleagues. (ESSENTIAL)

  • Knowledge of setting up Web services (DESIRABLE)

  • Knowledge and experience of using standard System Performance Monitoring tools – to monitor network bandwidth, server usage, memory and disk space utilisation, software application performance and so on (ESSENTIAL)

  • Understanding of WAI accessibility guidelines and standards – particularly Level A, AA and AAA (ESSENTIAL)

  • Awareness of hosting/ISP management and network issues (fault diagnosis between telephony carriers the internet, corporate networks and servers) (DESIRABLE)

  • An understanding of network layouts and devices (such as firewalls, proxys etc) (DESIRABLE)

  • Ability to produce stats and reports and knowledge of Google analytics or other web reporting tools (DESIRABLE)

  • Commitment to Home Connection’s equal opportunities policies relating to service delivery and employment.  And understanding of Health and Safety issues (ESSENTIAL)

 
To apply please email Victoria Lockwood via Victoria.Lockwood@home-connections.co.uk

Project Manager (IT projects in social housing)

Salary: £30,000 to £40,0000 depending on experience  PLUS (Salary negotiable depending on experience) + Bonus

UK based – in London, Leicester or Glasgow

Home Connections is a boutique software services provider that delivers bespoke solutions to the Social Housing sector (which covers Local Authority Housing and Housing Associations). Home Connections is a non-profit housing software provider owned by several local authorities.  

Home Connections is looking for experienced project managers with significant project management experience of managing corporate project. Experience of projects delivered for social housing is highly desirable.

Key tasks and responsibilities: 

  • Management of significant projects and resources (offshore developers).

  • Ensure the delivery of all projects to time, quality and budget and according to Prince2 project management methodology.   

  • Account Management of 3-5 key clients. 

  • Product development for Home Connections, such as but not limited to:
    a) Development of software relating to social housing services - such as housing registers, housing advice, homelessness reduction act, temporary accommodation, supported housing, rents, tenancy management etc. b) Integration to third party products - such as fraud checking software

  • Provide assistance for marketing and sales activity in relation to tender writing, bid submission and system demonstrations; direct marketing and sales activity in relation to existing accounts 

  • To manage the relationship with the Development Manager to ensure implementation of all deliverables to the required standards of quality and within the specified constraints of time and cost.

  • To plan, schedule, manage and monitor staff and resources in order to meet project deadlines, including initiating corrective action where required.

  • To monitor and manage relevant project budgets, and provide financial returns and reports to the project board and funding bodies. 

  • To develop, review and update project plans, and communicate to progress to all key project stakeholders.

  • To manage authorised changes to project plans and deliverables through a structured change control process

  • To employ structured techniques and standard methodology to elicit user requirements and to understand business processes.

  • To produce clearly documented and illustrated requirements specifications for suppliers to work against.

  • To comply with all reporting requirements from funding agencies.  

  • To seek out and establish relationships with key private or public-sector suppliers and technology partners. 

Knowledge / Qualifications: 

  • Educated to degree or higher level (ESSENTIAL for Project Manager)

  • High standard of English (ESSENTIAL)

  • Specialist knowledge of Social Housing (ESSENTIAL)

  • Knowledge of Home Connections software systems (DESIRABLE)

  • Project Management qualifications or experience in using Prince2 or a similar project management methodology (HIGHLY DESIRABLE for Project Manager position)

  • Languages – fluency in French, Dutch or German – to contribute to and conduct meetings and written correspondence would be desirable for European projects.

Skills / Experience:

  • At least 5 year PM experience and 2 years’ experience of working in a social housing environment (housing association or local authority) (ESSENTIAL)

  • Skills or experience or knowledge in using Housing Management systems (for example, but not limited to one from either IBS, Capita, Aereon, Northgate, Civica or any other major system provider) (DESIRABLE)

  • Experience of using Home Connections systems (DESIRABLE)

  • Ability to communicate with confidence and clarity across the entire range of communication channels (all forms of written communications, verbal, presentation, inter-personal) (ESSENTIAL)

  • MS OFFICE skills / experience (ESSENTIAL)

  • Experience of using web-based applications, systems and social media tools

  • Excellent organisational skills with the ability to prioritise and manage a diverse and complex workload (ESSENTIAL)

  • Ability to update and maintain web-based CRM and other systems (ESSENTIAL)

  • Experience of managing projects (ESSENTIAL)

The post holder may be required to attend evening and weekend meetings and to travel as the job demands with all travel expenses and accommodation paid.

The post holder will be expected to be flexible in relation to working hours and work according to time required to meet project deliverables.  

To apply please email Victoria Lockwood via victoria.lockwood@home-connections.co.uk 

 

 

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