“In challenging times, we want to offer our residents a first class, seamless service  and with Home Connections online registration form and integrated housing register we can do just that. Customers receive feedback and information every step of the way and the built in workflow and reminder system ensures our housing officers are on top of their game and follow a ‘just in time’ lean approach when dealing with applications.”

Mark Guntren-Kreig, Head of Lettings, Peabody

Our online forms save you money and deliver savings in back office processes and registration. We create accessible and dynamic forms and enable you to generate savings in your department.

A well organised form is easier to understand and use effectively. Our web forms use various techniques to make using forms simple and accessible through your website. We can enable integrated service delivery through connection to back office systems.

The following features and benefits are available:

• XML integration – proven with Anite housing management system as used by London Borough of Bromley, integration with Northgate London Borough of Waltham Forest, integration with Civica as used by Royal Borough of Kingston upon Thames
• Form saving and partial completion – for example housing register customers can return when they have all the information needed or submit change of circumstances through their unique generated reference
• Annual reviews and renewals online
• As-you-type validation – faster form filling, greater usability, intuitive for customers and much more rigid checking of the information being entered
• Up-to-date error summary – clear and concise for the customer to follow
• Ajax technology – context sensitive help, attractive and usable
• Cross browser compliance – no plugins needed and works across all major browsers e.g Internet Explorer, Firefox, Safari and Opera
• Duplicate record checking – to avoid repeated submissions by customers, sophisticated back office checks can be made.
• Priority calculation and award – within a housing context bands and points can be awarded to applicants on submission of a full online form.
• PDF output of completed form -for the customers records or automatic e-mail to staff and business users.

Ideal for:

• Online self assessment for housing applicants
• Full online registration and renewal
• Surveys and questionnaires
• Evolved approaches to tackling worklessness e.g. employability survey, housing options calculation, mobility surveys

Contact us or phone Joe Mc Loughlin now on 07939 825 164 to see how we can help you deliver integrated, efficient services and improve your processes.